Heartwarming Care Response In Freezing Conditions

Community spirit and staff dedication combined to help one of Pembrokeshire's largest care agencies deliver their services to clients during the county's recent snowfall.

Care in Hand's teams throughout the area went above and beyond the call of duty in ensuring that as many as possible of their vulnerable clients were reassured and cared for in the face of freezing weather and impassable roads.

Transport for carers – many with planned calls in rural areas – was a major issue, and this was achieved thanks to the magnificent support of the owners of 4x4 vehicles and tractors who responded to Care in Hand's Facebook appeal for volunteer drivers.

The social media post resulted in over 250 shares, achieved over 14,500 views and led to a fleet of drivers – both private and commercial owners - being enlisted to help care teams deliver their services successfully.

Said Care in Hand's managing director, Delan Umanee: "The response from everyone was amazing and heartwarming.

"With reports of bad weather ahead, we took the decision to close our office in Wooden, Saundersfoot and our call monitoring staff worked out of our Pembroke Dock and Narberth offices, with several of them camping out there overnight.

"Our entire team from the north of the county walked to ensure that their clients received their calls, and we had some extraordinary examples of dedication from our staff.

"These included carers working on their days off, others who continued their caring duties beyond their contracted hours or who delivered care to clients near their homes if they were unable to reach their normal places of work.

"We are so grateful to them all, and to the wonderful volunteer drivers who braved the elements to help us take our care into the community.

"Our clients and their families have been so appreciative of all our efforts, but we must thank them, too, for being so helpful and accommodating during a challenging time."