Care Champions specially trained to meet clients’ needs

Care in Hand prides itself on providing people with the best possible care, however complex their needs.

When the company’s management team recognised certain health issues affecting clients across Pembrokeshire were becoming more acute, it was quick to respond.

The team engaged Training Coordinator Dee Clancy to organise training for specific carers, or Care Champions, to give them the additional skills required to improve care for clients with high-dependency conditions such as Dementia, Diabetes and Cerebral Palsy.

The training is being provided through a mixture of online, external and in-house programmes.

“Dee has undergone a timely exercise to ensure our Care Champions are trained to an exceptional level. These carers will go on to cascade their specialist knowledge to other colleagues in the field, leading to an all-round improved response to clients with specific needs.”

said Managing Director Delan Umanee.

Kelly Edwards, who works for Care in Hand in the Milford Haven area, was selected to become a Care Champion in Diabetes and has already put her new knowledge to good use.

“I had to call an ambulance for a client whose blood sugars had increased to a high level. Thanks to the on-the-job training I had received, I was aware of the risks the blood sugar level posed to the client. This informed my decision to alert the paramedics.”

Kelly said.

Kelly says her Care Champion training has given her a real confidence boost.

“It’s given me much more confidence in my caring role in general, and I feel good knowing I am better prepared to help clients with Diabetes. I’m already more aware of the signs to look for, and of other problems they may encounter due to their Diabetes, such as eyesight and foot problems.”


Care Champions nominated for training are listed below.

  • Milford Haven: Dementia – Angela Mills; Diabetes – Kelly Edwards; Palliative – Lisa May; Practical Care Skills – Trudy Moseley.
  • Pembroke: Dementia – Jackie Hillary; Diabetes – Jackie Cardy; Practical Care Skills – Kelly Weston.
  • Haverfordwest: Diabetes – Jo Heritage; Practical Care Skills - Lisa Hillary.
  • Narberth: Pressure Area Care – Rhys James; Palliative Care - Tania Philips; Practical Care Skills - Jo Cavill; Cerebral Palsy – Keeley Probert.
  • North Pembrokeshire: Dementia Care – Alex Arnot; Skin Integrity – Rhiannon Roderick; Diabetes – Sophie Buckland.
  • Tenby/Saundersfoot: Dementia – Martina Fercak; Palliative – Leilani Somera; Practical Care Skills - Jo Crockford; Diabetes – Claire Stupple; ABI – Simon Morgan.