In early 2014, Care in Hand’s domiciliary care and nursing businesses received excellent Inspection Reports from CSSIW (Care and Social Services Inspectorate Wales).

With regard to the domiciliary care agencies in both Pembroke Dock and Wooden, there were many positive comments and no actions were needed to improve quality of the service offered.

The inspection report for domiciliary care covers 3 areas; Quality of Life, Quality of Staff and Quality of Leadership.

Within Quality of Life, it was emphasised that respect and dignity underpinned the way in which our staff provide care to our clients. Our clients were offered good choice e.g. gender of carer and great attention was paid to an individual’s specific needs e.g. food preferences.

The proficiency and professionalism of our carers was emphasised within the Quality of Staff section. In particular, it was noted how the induction and on-going training provision meant that our carers were consistently competent and motivated.

The Quality of Leadership section drew attention to the clarity of management and their commitment to achieving the required standards. It was also noted that staff felt comfortable about giving feedback and were confident it would receive attention.

The Inspection Report on our Nursing Agency was similarly positive. Once again the importance of our induction and on-going training was recognised plus the provision of additional training for specific skills when these were necessary in cases of complex nursing needs.

Sheena Umanee,  Registered Manager  of Care in Hand, commented, ‘ I’m delighted with these excellent CSSIW reports. In particular, they confirm the importance of the 2 fundamental values that have underpinned the successful growth of Care in Hand. First is the importance that we attach to providing all of our staff with appropriate and high quality training. Secondly, there is the great emphasis that we place on listening to our clients so that we can offer good and personal care. ‘


The Inspection Reports can be read in full at :

Pembroke Dock Domiciliary Care

Wooden Domiciliary Care

Wooden Nursing Agnency