Saundersfoot Office pleased with CSSIW inspection report

Care in Hand’s Saundersfoot office pleased with inspection report from Care and Social Services Inspectorate Wales (CSSIW).

CSSIW inspectors found the well-being of Care in Hand’s clients was promoted and protected as much as possible, and said members of staff they had spoken to demonstrated a notable commitment to providing good quality care.

The report highlighted the effort Care in Hand puts in to listening to clients and communicating with their families, taking on board everyone’s feelings and opinions. It was found that clients’ needs were anticipated, and that they benefited from the company’s 'good, timely decisions and responsive care'.

The inspectors interviewed clients and their families, who described the kindness, professionalism and respectful nature Care in Hand’s 'sufficiently trained and competent' staff displayed while going about their work. The report stressed that service users could be confident all staff delivering care had been through a 'robust recruitment process' and were regularly supervised by senior staff, who carry out spot-checks to ensure high standards are being kept.

Care in Hand’s policy of introducing new staff members to clients before they started working with them, and of endeavouring to send the same member of staff to visit clients wherever possible, was also commended.

The report said Care in Hand benefited from a 'clear management structure' and a 'robust quality assurance system'.

“People can be confident that they are safe because the business is well run, with due care and attention to standards and regulations. They can be confident that if things are not right, they will be addressed quickly.”


Care in Hand’s Managing Director, Delan Umanee, is 'extremely proud' of the positive report.

“It is an enormous credit to the people who work hard to ensure our Saundersfoot office exceeds national standards. We go the extra mile to provide our clients with the best care possible, and it’s wonderful to see our efforts recognised by this CSSIW report.”


For the full version of the report, click here.