Q. Who regulates Care in Hand?

A. The Care Inspectorate Wales (CIW) regulates our service. Our company is registered with CIW – Certificate Number W080000609/1. 

Q. Where is the service available?

A. The Live in Care service is currently available in Pembrokeshire. 

Q. How much does it cost?

A. Each case is reviewed on a case by case basis and is entirely dependent on the level of care required. Each person is assessed and a costing is given. The cost for Live in Care is from £795.00 per week on a single basis and from £1005.00 for couples. The process can take up to six weeks to arrange.

Q. How long does Live in Care last?

A. Each case is assessed on a case by case basis. Some clients at Care in Hand have used our service for up to several years. Others use the service for ad-hoc care or respite care.

Q. Who provides the care?

A. A carer will be assigned to provide care to meet each individual’s specific needs which will be assessed before the care plan is confirmed. Through our rigorous recruitment process, we carry out a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check during the interview process. We have qualified female and male carers, who have different skills and each member of the team is given ongoing training and development. See Our Team for further information.

Q. Are carers screened for previous offences?

A. As part of our rigorous recruitment process, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check, as part of the initial interview process.

Q. What facilities will need to be available to the carer? 

A. These points will be discussed during the initial care plan session. However, suitable living space and conditions for one of our carers would require a private bedroom (preferably private bathroom / en-suite), wardrobe, bed linen and full access to kitchen and other necessary household facilities.

Q. Can pets live in the home and will the carer help?

A. We review such requirements during the initial assessment process and aim to accommodate wherever possible, by placing a carer without any allergies to pets for such a role.

Q. Who will oversee my care (package)?          

A. From the initial assessment onwards when you will be assessed by one of our Registered General Nurses or a dedicated Care Manager who will oversee your care needs. This will include supervision and management of your dedicated Carer with regular checks made to the home. Any concerns, queries or issues, can be raised with a member of the Live in Care team on 01834 811 333.

Q. How are carers trained?

A. Following a rigorous recruitment process, our successful carers attend a five day Social Care Induction Training programme at our Pembrokeshire office before they start working for us. The topics covered include Moving and Handling; Health and Safety; Safer Handling of Medication, Basic Infection Control, Abuse Awareness of Vulnerable Adults (full list available in ‘Our Team’ section). All new members shadow existing Care in Hand team members on day-to-day work within homes. Twice annually, all carers undergo a training and development review and encourage further study via QCF courses.

We believe that our carers represent our greatest asset. By providing opportunities, facilities and financial support for training the agency aims to ensure that carers are in possession of the knowledge, skills and experience necessary to perform their job to the highest standard. To this end, we are committed to functioning as providers of an induction programme for new staff which meets the standards set out by the National Minimum Standards.

Q. What happens if my Carer is sick or goes on holiday?

A. All Carers work on a rota basis and will have holidays booked at least six weeks in advance to ensure suitable cover is organised. When illness occurs, we will provide a suitable alternative to cover short term sickness.