Q. Who regulates Care in Hand?

A. The Care Inspectorate Wales (CIW) regulates our service. Our company is registered with CIW – Certificate Number W080000609/1. 

Q. Where is the service available?

A. Hourly domiciliary care is available anywhere in Pembrokeshire.

Q. How much does it cost?

A.. The average cost for hourly domically care is between £14.50 - £16.26 per hour depending on the level of service. The process can take up to six weeks to arrange. 

Q. How long does the Hourly Domiciliary Care service last?

A. Each case is assessed on a case by case basis. Some clients at Care in Hand have used our service for several years. Others use the service for ad-hoc care or respite care.

Q. Who provides the care?

A. A carer will be assigned to provide care to meet each individual’s specific needs which will be assessed before the care plan is confirmed. Through our rigorous recruitment process, we carry out a Criminal Records Bureau (CRB) check and a Protection of Vulnerable Adults (POVA) check during the interview process. We have qualified female and male staff, who have different skills and each member of the team is given ongoing training and development. See Our Team for further information. 

Q. Are Carers screened for previous offences?

A. As part of our rigorous recruitment process, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check as part of the initial interview process. All qualified nurses are checked under the Royal College of Nursing (RCN) register before they can work.

Q. What facilities will need to be available to the carer?

A. No particular facilities are needed.

Q. Who will oversee my care (package)? 

A. From the initial assessment onwards you will be assessed by one of our Registered General Nurses or a dedicated Care Manager who will oversee your care needs. This will include supervision and management of your dedicated Carer with regular checks made to the home. Any concerns, queries or issues, can be raised with a member of the team on 01834 811 333.  

Q. How are Carers trained? 

Following a rigorous recruitment process, our successful carers attend a five day Social Care Induction Training programme at our Pembrokeshire office before they start working for us. The topics covered include Moving and Handling; Health and Safety; Safer Handling of Medication, Basic Infection Control, Abuse Awareness of Vulnerable Adults (full list available in Our Team section). All new members shadow existing Care in Hand team members on day-to-day work within homes. Twice annually, all carers undergo a training and development review and are encouraged to study further via QCF courses.

We believe that our carers represent our greatest asset. By providing opportunities, facilities and financial support for training the agency aims to ensure that carers are in possession of the knowledge, skills and experience necessary to perform their job to the highest standard. To this end, we are committed to functioning as providers of an induction programme for new staff which meets the standards set out by the National Minimum Standards.  

Q. What happens if my regular Carer is sick or goes on holiday? 

A. All Carers work on a rota basis and will have holidays booked at least six weeks in advance to ensrue suitable cover is organised. When illness occurs, we will provide a suitable alternative to cover short term sickness.